![]() ![]() ![]() SLC, which boasts a 30% reclaim rate on lost items, according to spokesperson Nancy Volmer, routed Gulmi’s coat claim through the online Crowdfind/Pixit software management program - which is also used by airports including Los Angeles International (LAX) and Pennsylvania’s Harrisburg International (HIA), among others. Matches are made only about 10% of the time.Īt SLC and 91 other airports, though, the TSA’s haul is delivered to airport-operated lost-and-found offices, where workers turn to a mix of phone calls, creative sleuthing and software to clear through their hoards. Claims can be filed by phone or online, depending on the airport, but “most people don’t try to reclaim their items” or even know that they can, said TSA spokesperson Lisa Farbstein. The TSA, which operates its own lost-and-found system at more than 300 of the nation’s 430 airports, recorded more than 552,000 unclaimed items last year, including 25,000 laptops and 6,000 cellphones. ![]()
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